Case Study: Solving a Toilet Issue for Violet in Maryland
Introduction:
Violet, a resident of Maryland (2287), recently contacted Reactive Plumbing & Electrical after experiencing issues with her toilet. She found us through our Online Booking ad and was impressed by our positive reviews and reputation as a reliable plumbing service provider.
Assigned Technician:
Our experienced technician, Theran, was assigned to the job due to his expertise in handling various plumbing issues. With years of experience under his belt, Theran is known for providing efficient solutions and excellent customer service.
The Job Description & Solution:
Upon arrival at Violet’s home, Theran investigated the issue with her toilet not shutting off after filling. After thorough inspection and testing, he presented three options – repair, replace or upgrade. Understanding that an upgrade would provide long-term benefits and cost savings for Violet, she opted for it.
Theran sourced a premium wall faced toilet suite that met all of Violet’s requirements. He then proceeded to isolate the water supply and remove the existing toilet suite carefully without causing any damage to the surrounding area. As part of the upgrade process, he also replaced the emergency stop tap for added safety measures.
To ensure proper installation of the new toilet suite, Theran jackhammered the floor to relevel it before removing four broken tiles and replacing them with new ones. He also installed a waste connection specifically designed for toilets before installing the wall faced toilet suite securely in place.
Once everything was set up correctly, Theran tested both fill and flush levels to ensure they were functioning correctly according to industry standards. Satisfied with his workmanship upon completion of the job,Violet now has a fully functional upgraded toilet that meets her needs perfectly.
Contact Us:
If you are facing any plumbing issues like Violet did or need assistance with any other electrical or plumbing services, do not hesitate to contact Reactive Plumbing & Electrical. Our team of experts is always ready to provide efficient and reliable solutions for all your needs.
You can reach us at 1300 691 597 or visit our website at https://reactiveplumbingandelectrical.com.au/plumbing/plumber-newcastle for more information about our services.
